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Author Topic: Failed deliveries by couriers  (Read 112 times)

Offline Duffield1

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Failed deliveries by couriers
« on: 20 November, 2018, 08:11:59 AM »
I recently ordered some bathroom tiles and arranged for Parcelforce to courier them to me from the supplier.  I have had a notification on all eight boxes that they are being held at the central depot as being 'hazardous' - looks like someone has been chucking them around, broken them, and they have pierced the packaging.

I took out extra insurance, but now I think that may be invalid as they will be classed as 'ceramics' which, apparently, are excluded from cover.

The Parcelforce fee was nearly 100.  If they fail to deliver, should I get that money back, even if I can't claim compensation for the broken items?