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Intelligent Answers => Intelligent Questions... and Intelligent Answers => Consumer affairs => Topic started by: Duffield1 on 20 November, 2018, 08:11:59 AM

Title: Failed deliveries by couriers
Post by: Duffield1 on 20 November, 2018, 08:11:59 AM
I recently ordered some bathroom tiles and arranged for Parcelforce to courier them to me from the supplier.  I have had a notification on all eight boxes that they are being held at the central depot as being 'hazardous' - looks like someone has been chucking them around, broken them, and they have pierced the packaging.

I took out extra insurance, but now I think that may be invalid as they will be classed as 'ceramics' which, apparently, are excluded from cover.

The Parcelforce fee was nearly 100.  If they fail to deliver, should I get that money back, even if I can't claim compensation for the broken items?
Title: Re: Failed deliveries by couriers
Post by: moonzero2 on 11 January, 2019, 11:01:32 PM
Hi Duff

Was the delivery arranged by the vendor or yourself?

If it was arranged by the vendor then they should sort it out, as only the sender can claim.
As packaging etc is controlled by them, it their responsibility to ensure that the delivery method and packaging is fit for purpose.
Title: Re: Failed deliveries by couriers
Post by: Duffield1 on 14 January, 2019, 07:53:59 AM
I eventually got a refund of the courier charge (but not the products) - I had organised the transportation, so I put it through my credit card's protection system, and they refunded the money fairly promptly.
Title: Re: Failed deliveries by couriers
Post by: moonzero2 on 14 January, 2019, 11:16:20 PM
Nice to see that you did eventually get reimbursed.